Since ISO 27001 Institute is offering non-tangible irrevocable goods, we do not issue refunds once the order is accomplished and the digital product is downloaded, or online training purchased. As a customer, you are responsible for understanding this upon purchasing any item at our site.

· Non-delivery of the product: Due to some network issues of your service provider or our own server availability issues might cause download issues. In this case, we recommend contacting us for assistance. We will manually resend you the digital downloadable file as an attachment to the email. In the case of online training, the training would be resumed on the restoration of the network.

· The excuse of Wrong Product Purchased will not be accepted.Every product page has very elaborate product specific description. Our products are digital goods delivered via Internet download and online training, we generally offer no refunds. In case of live consultancy sessions, and training the dates can be mutually reconsidered if interruption is due to acts of "Nature/force majure".

· ​​ Exceptional circumstances can take place with regard to the character of the product we supply. Therefore, under extraordinary and exceptional circumstances we accept the requests for the refund for the following reasons:-

· ​Product not-as-described: Such issues must be reported within the same day from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the product description page. We will happily refund the entire amount.

· Requests which are based merely on the customer’s false expectations or wishes are not accepted. Please do not waste your as well as our time under false pretence.

· More Quantity Ordered-It is understood that for a single user 01 quantity of digital downloadable file is optimum. We understand that genuine mistakes happen, and you have by mistake clicked quantity more than one.

We will happily refund the amount for the quantity more than 1.

​All genuine refund requests would be treated on merit on case to case basis, and refund processed within 5-7 working days.

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@iso27001.institute

Returns & Refund policy